Frequently Asked Questions
Everything you need to know about your order and our gear.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard domestic delivery typically takes 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for most items in new, unworn condition. Please note that certain limited-edition drops or clearance items may be marked as final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Chivery apparel?
To keep your gear looking fresh, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid ironing directly on printed graphics.